1. Introduction

Mirove Threads LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, browse our products, place an order, or contact our customer service team.

By using our website, you acknowledge that you have read this Privacy Policy. We encourage you to review it carefully to understand our privacy practices.

2. Information We Collect

We may collect the following categories of personal information when you interact with our website:

Personal and Contact Information

  • Name
  • Billing and shipping addresses
  • Email address
  • Phone number

Order and Transaction Information

  • Products purchased, including women’s lingerie, bras, panties, and related apparel
  • Order history and transaction details
  • Billing information and payment status

Payment Information

Payments are processed through third-party payment service providers. We may receive transaction confirmations, payment status, and limited payment-related information necessary to manage orders. We do not intentionally store complete payment card numbers or card security codes on our own systems.

Technical and Usage Information

When you visit our website, we may automatically collect information such as your IP address, browser type, device information, pages viewed, referring URLs, and interactions with website features. Cookies and similar technologies may be used to collect this information.

3. How We Use Your Information

Mirove Threads LLC may use your personal information for the following purposes:

  • To process, confirm, and fulfill orders.
  • To arrange shipping and delivery of purchased products.
  • To communicate order confirmations, shipping updates, and customer service responses.
  • To process eligible returns, refunds, and exchanges.
  • To respond to questions, requests, and complaints.
  • To maintain website functionality, security, and performance.
  • To detect, investigate, and prevent fraudulent transactions or unauthorized activities.
  • To comply with applicable legal obligations.
  • To send promotional communications where permitted by law and subject to your preferences.

We use personal information only for purposes reasonably related to our business operations and as otherwise permitted by applicable law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyze website traffic, and improve the shopping experience.

Strictly necessary cookies may be used to enable core website functions, such as shopping cart operations and checkout. Where required by applicable law, we will request your consent before using non-essential cookies or similar tracking technologies.

You may manage cookie preferences through the available website settings or your browser controls. Disabling certain cookies may affect some website features.

5. How We Share Your Information

We do not sell your personal information in exchange for monetary compensation. We may disclose information to the following categories of recipients when necessary for the purposes described in this Privacy Policy:

  • Payment processors: To securely process payments and verify transactions.
  • Shipping and delivery providers: To deliver orders and provide shipment updates.
  • Website hosting and technology providers: To operate, maintain, and secure our website.
  • Customer service and operational providers: To help manage customer inquiries and order-related requests.
  • Professional advisers and legal authorities: Where necessary to comply with legal obligations, protect our rights, or respond to lawful requests.

These recipients may process personal information as necessary to provide their services or fulfill applicable legal requirements.

Where required by law, we will obtain consent or provide appropriate notice before sharing personal information for advertising or other purposes that trigger additional privacy obligations.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Although we take appropriate measures to protect information, no method of electronic transmission or data storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including order fulfillment, customer service, accounting, fraud prevention, dispute resolution, and compliance with legal obligations.

The applicable retention period depends on the type of information, the nature of the transaction, and any relevant legal requirements. When personal information is no longer required, we will take reasonable steps to delete it or render it non-identifiable, subject to applicable law.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

  • Request access to the personal information we maintain about you.
  • Request correction of inaccurate personal information.
  • Request deletion of certain personal information.
  • Obtain a copy of certain personal information in a portable format.
  • Opt out of certain types of targeted advertising or personal information sales or sharing, where applicable.
  • Withdraw consent where processing is based on consent.
  • Appeal a decision regarding a privacy rights request, where required by law.

To submit a privacy-related request, please contact us using the information provided in the Contact Information section below. We may need to verify your identity before processing your request.

We will handle eligible requests in accordance with applicable privacy laws.

9. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), may provide you with additional rights regarding your personal information.

Subject to applicable exceptions and verification requirements, these rights may include:

  • The right to know the categories and specific pieces of personal information we collect, use, disclose, or otherwise process.
  • The right to request deletion of personal information.
  • The right to request correction of inaccurate personal information.
  • The right to opt out of the sale or sharing of personal information, including certain sharing for cross-context behavioral advertising, where applicable.
  • The right to limit certain uses and disclosures of sensitive personal information, where applicable.
  • The right not to receive discriminatory treatment for exercising your privacy rights.

Mirove Threads LLC does not sell personal information for monetary compensation. If our activities constitute a sale or sharing under California law, you may exercise your applicable opt-out rights.

California residents may submit privacy requests by emailing hello@mirovethreads.shop with the subject line “California Privacy Request.” We will verify and respond to requests as required by law.

10. Children’s Privacy

Our website and products are intended for adults and are not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it as required by applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites or services. These third parties may maintain their own privacy policies and data practices. Mirove Threads LLC is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, technology, or applicable laws.

Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your information.