1. Overview

At Mirove Threads LLC, we want you to feel confident when shopping for women’s lingerie, bras, panties, and other intimate apparel. If you are not completely satisfied with your purchase, we offer a return and exchange process for eligible products under the conditions outlined in this policy.

Please review the following terms carefully before requesting a return, refund, or exchange.

2. Return Eligibility

Customers may request a return within 30 days of delivery.

To qualify for a return, products must generally meet the following conditions:

  • Items must be unused, unworn, unwashed, and in their original condition.
  • Original tags, labels, and packaging should remain intact where applicable.
  • Products must not show signs of damage caused by improper use, washing, or handling after delivery.
  • Proof of purchase or a valid order number must be provided.

Hygiene Requirements for Intimate Apparel

For health and hygiene reasons, women’s underwear, panties, lingerie, and other intimate apparel that have been worn, washed, or otherwise cannot be resold in a hygienic condition may not be eligible for return or exchange, except where required by applicable law.

If an item arrives defective, damaged, or incorrect, please contact us for assistance. Such requests will be reviewed individually in accordance with this policy and applicable law.

3. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Service

Email hello@mirovethreads.shop within 30 days of delivery. Include your order number, the item you wish to return, and the reason for your request.

Step 2: Receive Return Instructions

Our customer service team will review your request and provide return instructions, including confirmation of eligibility and any additional information required.

Step 3: Prepare Your Package

Pack the eligible item securely, including its original packaging, tags, and any applicable accessories. Please ensure that the product meets the return conditions described above.

Step 4: Ship the Return

Send the package to the return address provided below or to the alternative return address expressly authorized by our customer service team. We recommend keeping your shipping receipt and tracking information until the return is completed.

Please do not send products back before receiving return instructions, as unauthorized returns may delay processing.

4. Return Address

Eligible returns should be sent to the following address:

Mirove Threads LLC
1687 E Lakeview Ave
Columbus, OH 43224
United States

Please contact hello@mirovethreads.shop before shipping your return to confirm that this address is authorized for your specific return. If a different return destination is provided in writing by our customer service team, please follow those instructions.

5. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

  • Defective, damaged, or incorrect items: Mirove Threads LLC will cover reasonable return shipping costs for verified product quality issues or fulfillment errors, subject to applicable law and our return instructions.
  • Non-quality-related returns: Customers are responsible for return shipping costs when returning an eligible item for personal preference, a change of mind, or an incorrect size selection, unless applicable law requires otherwise.

Original shipping charges, if any, may not be refundable for non-quality-related returns, except where required by applicable law or where otherwise stated by us.

6. Refund Processing

Once we receive your returned item, our team will inspect it to confirm that it meets the applicable return conditions.

If the return is approved, the refund will generally be issued to the original payment method within 3–5 business days after the returned product has been received and the return has been approved.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment service provider.

If your refund has not appeared after the expected processing period, please contact us with your order number so we can help review its status.

7. Exchange Policy

We accept exchange requests for eligible products within 30 days of delivery, subject to product availability and the conditions in this policy.

Exchanges may be requested for a different size or another available option, where applicable.

To request an exchange:

  1. Email hello@mirovethreads.shop with your order number and the item you wish to exchange.
  2. Explain the reason for the exchange and specify your preferred replacement size or product.
  3. Wait for our customer service team to confirm eligibility and provide return instructions.
  4. Return the original item in accordance with the instructions provided.
  5. Once the returned item has been received and inspected, we will confirm the next steps for the replacement.

Replacement items are subject to availability. If the requested item is unavailable, our team will discuss available alternatives or an appropriate refund where applicable.

For exchanges caused by a verified product defect or an incorrect item sent by us, we will cover reasonable return shipping costs and arrange the appropriate resolution. For exchanges requested because of personal preference or size selection, customers are generally responsible for return shipping costs unless otherwise required by law.

8. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us at hello@mirovethreads.shop as soon as reasonably possible.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and its packaging, if available.

Our team will review the information and determine an appropriate resolution, which may include a replacement, exchange, refund, or another remedy required by applicable law.

For verified quality issues or fulfillment errors, we will provide instructions for the next steps and cover reasonable return shipping costs as applicable.

9. Non-Returnable Items and Exceptions

Subject to applicable law, returns or exchanges may be declined for items that:

  • Have been worn, washed, or used.
  • Cannot be resold in a hygienic condition.
  • Have been damaged through improper care or handling after delivery.
  • Are missing required original components or packaging where those components are necessary for eligibility.
  • Are returned outside the applicable return period without an approved exception.

These restrictions do not limit any rights or remedies that cannot lawfully be excluded, including applicable rights relating to defective or incorrectly supplied products.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or shipment. Once an order has been shipped, cancellation may no longer be possible, and you may need to follow the return procedure described in this policy.

If we cancel an order after payment has been collected, we will arrange an appropriate refund in accordance with applicable law.