Welcome to Mirove Threads LLC. We have compiled answers to common questions about our women’s lingerie and underwear collection, ordering process, shipping, and returns. If you need further assistance, please contact our customer service team.

1. What Products Do You Offer?

We offer a selection of women’s lingerie, bras, panties, lingerie sets, and everyday intimate apparel. Our collection is designed to provide a balance of comfort, style, and practicality for different preferences and occasions.

2. How Do I Choose the Right Size?

We recommend reviewing the size chart and product descriptions on each product page before placing an order. If you are between sizes or have questions about a particular item, please contact us for assistance before purchasing.

3. How Can I Place an Order?

Browse our collection, select your preferred products and sizes, add them to your shopping cart, and proceed to checkout. Enter your shipping and billing information, select an available payment method, and review your order total before completing your purchase.

4. What Payment Methods Do You Accept?

Available payment methods will be displayed at checkout. Accepted options may include major credit or debit cards and other supported payment services. Please ensure that your payment information is accurate before submitting your order.

5. Are Your Purchases One-Time Payments?

Yes. All products are sold on a one-time purchase basis. We do not require subscriptions, recurring product payments, or automatic renewals. Each new purchase requires you to place a separate order.

6. Will I Receive an Order Confirmation?

Yes. Once your order has been successfully submitted, you should receive an order confirmation by email. Please check your inbox and spam folder. If you do not receive a confirmation, contact us with the email address used at checkout so we can help verify your order.

7. How Long Does Order Processing Take?

Orders are generally processed within 1–3 business days. Processing may take longer during holidays or periods of unusually high order volume. You will receive shipping information when it becomes available.

8. How Long Does Shipping Take?

Estimated delivery within the United States is generally 3–7 business days after shipment. Actual delivery times may vary depending on your location, carrier operations, weather, and other circumstances.

9. Can I Change or Cancel My Order?

If you need to change or cancel an order, please contact us as soon as possible. We will try to accommodate your request before the order enters processing or shipment, but changes and cancellations cannot be guaranteed once fulfillment has begun.

10. Can I Return or Exchange an Item?

Eligible products may be returned or exchanged within 30 days of delivery, subject to our Refund Policy and applicable law. Items generally must be unused, unworn, unwashed, and in their original condition, with original tags and packaging where applicable.

For hygiene reasons, worn, washed, or otherwise non-resalable intimate apparel may not be eligible for return or exchange, subject to applicable law.

11. How Do I Request a Return or Exchange?

Please email hello@mirovethreads.shop with your order number, the product you wish to return or exchange, and the reason for your request. Our team will review your request and provide instructions for the next steps. Please wait for return instructions before sending any items back.

12. How Long Do Refunds Take?

Once your returned items have been received and your return has been approved, refunds are generally issued to the original payment method within 3–5 business days. The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

13. Who Pays for Return Shipping?

Return shipping costs depend on the reason for the return and the conditions stated in our Refund Policy. For defective or incorrect items, please contact us before returning the product so we can review the issue and explain the applicable arrangements.

14. What Should I Do If My Order Arrives Damaged or Incorrect?

Please contact us at hello@mirovethreads.shop and include your order number, a description of the issue, and clear photographs of the affected item if available. We will review your request and help determine the appropriate resolution.

15. How Can I Track My Order?

If tracking information is available for your shipment, it will be provided through your shipping confirmation or other order-related communication. You can use the tracking details supplied by the carrier to check the latest delivery updates.

16. How Should I Care for My Lingerie and Underwear?

Care instructions vary by product and fabric. Please follow the washing and care instructions on the product label or product page to help maintain the garment’s fit, appearance, and durability.